Privacy policy.
1. Purpose
1.1 Chatsworth House is committed to providing users with the highest levels of service, which includes protecting each user’s privacy. Chatsworth House respects the privacy and confidentiality of the information provided by users and adheres to Australian Privacy Law. Chatsworth House only collects information in order to properly and efficiently carry out its business and to facilitate the provision of marketing and promotion services that may be of interest to users.
1.2 Information about visitors to the website is collected or stored only when knowingly and voluntarily submitted. It will not be used, misused, sold, rented or divulged to any third party except in accordance with this privacy policy.
1.3 This document sets out how Chatsworth House may collect, hold and use information. By providing information to Chatsworth House, users consent to its use, storage and disclosure in accordance with this privacy policy. Users should read the terms of this privacy policy carefully.
2. Definitions and interpretation
2.1 Defined terms
In this privacy policy:
(a) Australian Privacy Law means any applicable privacy legislation to which Chatsworth House is subject, including without limitation the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic);
(b) Chatsworth House means Chatsworth House Events Pty Ltd (ACN 654 663 804);
(c) Customer means any person or entity that places an order for services;
(d) Engagement means each of the following:
(i) any agreement between Chatsworth House and a customer to provide services; or
(ii) a person or entity visiting, accessing, browsing or otherwise using the website;
(e) Information means personal information and sensitive information;
(f) Personal information means information or an opinion (including information forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion;
(g) Privacy policy means this privacy policy, as amended from time to time;
(h) Sensitive information is defined in the Privacy Act to include things such as race, sexual orientation, political opinions, membership of a trade association or trade union, criminal record or health information;
(i) Services means any services to be provided by Chatsworth House to a customer;
(j) User means any person or entity that makes an engagement with Chatsworth House;
(k) Website means www.chatsworthhouse.com.au
3. Collection
3.1 Chatsworth House only collects information by fair and lawful means where it is reasonable and practicable to do so.
3.2 The information collected by Chatsworth House about a particular user will vary depending on the circumstances of collection. It may include, but is not limited to, a person's contact details (name, email and/or postal address, phone number), date of birth, gender, credit card details, driver’s licence number, passport number, insurance details, employment history, working with children checks, police checks, qualifications, and digital images of people or communication history with Chatsworth House. If it is reasonably necessary in the circumstances, Chatsworth House may also collect sensitive information.
3.3 Sensitive information is afforded a higher level of privacy protection than personal information. Where a user provides sensitive information to Chatsworth House, the user provides consent to Chatsworth House collecting it in accordance with this privacy policy, unless the user tells Chatsworth House otherwise.
3.4 If a user does not provide Chatsworth House with the information it reasonably requests, Chatsworth House may not be able to fulfil the engagement.
3.5 Chatsworth House collects information that users provide:
(a) in order forms submitted to Chatsworth House;
(b) when visiting the website;
(c) during telephone or in-person communications with Chatsworth House; and
(d) in written correspondence with Chatsworth House (including email correspondence).
4. Use and disclosure of information
4.1 Chatsworth House may use and disclose information collected from users for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose, and for any other purpose authorised by Australian Privacy Law. In general, Chatsworth House uses and discloses information to:
(a) properly and efficiently carry out Chatsworth House’s business;
(b) provide services and fulfil engagements;
(c) provide customer support, customer surveys, product management and promotion;
(d) conduct website administration and technical support;
(e) protect the rights, property or safety of Chatsworth House, users or third parties;
(f) market Chatsworth House’s business and services;
(g) communicate with users; and
(h) comply with its legal obligations.
4.2 Chatsworth House will use all reasonable means to protect the confidentiality of information collected from users whilst it is in Chatsworth House’s possession or control. Chatsworth House does not and will not sell or deal in the information of users. Chatsworth House will not knowingly share any information from users with any third party except where such information is required to be disclosed in order to fulfil an engagement the user has made or in order to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant or a law enforcement agency request.
4.3 If there is a change of control of Chatsworth House (whether by merger, sale, transfer of assets or otherwise), the information of users could be disclosed to a potential purchaser under a confidentiality agreement. Chatsworth House would only disclose the information of users in good faith in such circumstances.
4.4 Any non-personal information, communications and material collected by Chatsworth House from users may be kept, used and disclosed by Chatsworth House on a non-confidential basis. Chatsworth House is free to use and reproduce any such information freely, and for any purpose whatsoever.
5. Data storage
Please note that information submitted to and collected by Chatsworth House may be stored on secure databases located both within Australia, and in some cases, on databases located overseas. If a user does not want their information being stored outside Australia, they should not submit information to Chatsworth House when using the website or entering into an engagement with Chatsworth House.
6. Accessing and updating your information
6.1 All users, or their authorised representative(s), have a right to access, update and correct information that Chatsworth House holds about them.
6.2 All users may notify Chatsworth House at any time by contacting Chatsworth House to request that their information be amended or updated. Chatsworth House will then take reasonable steps to correct the information in the manner requested.
7. Cookies
7.1 To make the website work properly, Chatsworth House places small data files called cookies on the user’s device. Most large websites do this too.
7.2 What are cookies?
A cookie is a small text file that a website saves on a computer or mobile device when a user visits the site. It enables the website to remember a user’s actions and preferences (such as details of data that you choose to submit to us through online contact forms, etc.) over a period of time, so they don’t have to keep re-entering them whenever they browse from one page to another.
7.3 How does Chatsworth House use cookies?
Chatsworth House may use cookies to track use of the website, and to compile statistics on visits to the site in an aggregated form and log anonymous information. When a user visits the website, a cookie may be placed on their machine. Where a user has visited the website before, the cookie may be read each time they re-visit the site. Chatsworth House does not use this technology to access any other information of a user in Chatsworth House’s records, and a user cannot be personally identified from a cookie.
7.4 How to control cookies
Users can control and/or delete cookies as they wish — for details, see aboutcookies.org. Users can delete all cookies that are already on their computers and can set most browsers to prevent them from being placed. If a user does this, however, they may have to manually adjust some preferences every time they visit a site, and some services and functionalities may not work.
8. Change in privacy policy
As Chatsworth House is committed to ensuring this privacy policy remains current, it is subject to change. Chatsworth House may modify this privacy policy at any time, in its sole discretion, and all modifications will be effective immediately upon posting on the website. Users should return to the website periodically to review the terms of this privacy policy.
9. Complaints and further information
9.1 If you have any questions about privacy-related issues or any complaints about alleged breaches by Chatsworth House of Australian Privacy Law, please contact Chatsworth House’s customer service department.
9.2 For further information about privacy, the protection of privacy and credit reporting, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
